FREQUENTLY ASKED QUESTIONS
- How do you read this RealTimeTM display?
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- Why is my display flashing?
- There are a few reasons why your display may be flashing.
§ The battery has seen an over current situation
§ The battery needs to be reset.
To reset your battery take a paper clip or similar and gently press the reset button located under the hole above the display of your battery.
For all other issues please contact Anton/Bauer Customer Support at support@antonbauer.com 800-541-1667 (US Only) or 203-925-4992.
- Do I need an RMA or RA to send back product for repair or evaluation.
- Anton/Bauer does not require an RA or RMA, however we do require that you include a Service Request Form that you can obtain from the homepage of our website. Or, Click here to download.
- Is my battery under warranty? And what is Anton/Bauer's warranty?
- You can either call or email Support to inquire about your warranty. Just give us the product serial number and model name.
- Batteries carry different warranties, see our warranty page.
- Will my charger be able to charge DIONIC® batteries?
- Chargers purchased within the last 10 years can all be upgraded to handle DIONIC batteries. Most have the necessary software already included in charger.
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Chargers with LCD Display
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Model
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Most current Revision
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Minimum for HyTRON series
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Minimum for DIONIC 90/160
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Minimum for DIONIC HC/HCX
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Quad 2702
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5.1 will read and charge all
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3.7
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3.7
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5.1 will charge, and read as HC /HCX
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Quad 2400
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4.6 Will charge all
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3.7
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3.7
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4.6 Will charge, but will not read as HC /HCX
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Dual 2400
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4.6 Will charge all
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3.7
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3.7
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4.6 Will charge, but will not read as HC /HCX
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Dual 2722
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2.9 will read and charge all
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1.7
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1.7
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2.9 will charge, and read as HC /HCX
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Dual 2700
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5.0 Will charge all
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3.7
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3.7
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5.0 Will charge, but will not read as HC /HCX
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Chargers without LCD Display
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Model
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Most current Revision
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Minimum for HyTRON series
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Minimum for DIONIC 90/160
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Minimum for DIONIC HC/HCX
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Twin UL
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18.0 will charge all
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11
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11
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All set if currently charging Dionics
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T2
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2.9 will charge all
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1.7
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1.7
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All set if currently charging Dionics
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TWQ
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18.0 will charge all (2 chips)
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11
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11
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All set if currently charging Dionics
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T-70
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11.0 will charge all
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6
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6
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All set if currently charging Dionics
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§ Contact support@antonbauer.com 800-541-1667 (US Only) or 203-925-4992 for more information on updates
- How do I upgrade my charger?
§ Download our software upgrade instruction card.
- Can I travel with my DIONIC batteries?
- Travel information for DIONIC batteries can be found here.
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